Return and Refund Policy

Returns

We accept return requests for eligible items within 30 days of delivery. If the final day of the return period falls on a weekend or public holiday, the return period will be extended to the next business day.

To be eligible for a return, an item must be unworn, unwashed, unused, and in its original condition, with all original tags and packaging. You will also need your order number or other proof of purchase.

To request a return, contact us at returns@eppur.fashion before sending the item. Please include your order number, the item you wish to return, and the reason for the return. If your request is approved, we will provide the return address and return instructions.

Please do not send products back without prior authorization. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for purchasing and paying for their own return shipping. We strongly recommend using a tracked shipping service and retaining the shipping receipt until your refund has been completed.

Original shipping charges are non-refundable unless the item received was damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly at returns@eppur.fashion if an item is damaged, defective, or different from what you ordered.

Please include your order number and clear photographs showing the issue. After reviewing the request, we will provide an appropriate solution and, where applicable, cover the reasonable return shipping cost.

Final Sale Items

Products clearly marked “Final Sale” are not eligible for return, exchange, or cancellation, except where the product is damaged, defective, incorrect, or where otherwise required by applicable law.

Discounted products are not automatically final sale unless they are clearly marked “Final Sale” on the product page before purchase.

Cancellations

Cancellation requests may be submitted within one hour of placing an order, provided the order has not already been fulfilled or shipped.

To request a cancellation, contact orders@eppur.fashion and include your order number. Submitting a request does not guarantee cancellation. Once an order has entered fulfillment or has been shipped, it can no longer be cancelled and must follow the applicable return process.

Refunds

We will inspect returned items after they are received. If the return is approved, the refund will be issued to the original payment method. We do not charge a restocking fee.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since we approved your refund, please contact support@eppur.fashion.

Exchanges

We do not currently offer direct exchanges. If you require another size or product, please return the eligible item and place a new order separately.

Contact